刚刚玩威廉希尔扑克。4场掉了换哪个国家的VPN都连不上我开始以为是支共在搞鬼。后来连上时发现是大面积掉线一桌子10个人加上刚回来的我是4个活人。其中两个筹码非常大另一个应该是类似我刚回来。其它都是SIT OUT.从那两个大筹码的聊天他说他是770的玩家在其它几场锦标赛就他一个活人。我是4场回来就两场很大筹码优势的还在另两场已经没了其中一场最小的因为之前优势很大回来一会赢两把进了圈。其它三场。MLGB发帖到一半最后那场还在打的又掉了。我艹垃圾威廉已经死了。
点一下my account也程序出错的挂掉。威廉希尔扑克真有问题。该如何用英文让他们补偿啊？
你可以试试发信到他们的客服。只是听过扑克之星（PokerStars）能够在这种情况拿回自己的钱，至于威廉希尔扑克就需要同学你试试了。
This is Samantha from the Support Team.
We are writing to confirm receipt of your query and we would like to apologize for the issues which affected your games yesterday.
In order for us to begin an investigation on your claim, we will need more details of the game(s) where you had been disconnected from. Please provide us with the tournament name, tournament ID/code, and the approximate date and time of the disconnection(s). We will immediately forward this case to our Network Specialists for checking.
If you were unable to take note of the tournament code, please go to My Account > Tournament Table History and locate at least 1 hand ID/number from each tournament where the disconnection occurred.
We look forward to your response so we can escalate this case as soon as possible. Thank you for your understanding.
Best Regards,
Samantha Nicholson
William Hill Poker
This is Calvin from the Support Team.
We are writing in relation to your disconnection issue.
This is to inform you that you will be refunded with $36.50 for the disconnection you have encountered in the following tournaments:
$4,000 Guaranteed R\/A (714980171)
$1,500 GP Freezeout (715012081)
$3,000 Guaranteed R\/A (714993211)
The said refund will be processed as soon as possible.
We would like to extend our apologies for the inconvenience caused.
Best regards,
Calvin
William Hill Poker Support Team |
发表于 2012-10-6 15:44
